Shipping policy

FACE INTERNATIONAL currently ships within the United States, including the U.S. Virgin Islands, Puerto Rico, other eligible U.S. territories and military addresses.

ORDER PROCESSING

Orders are generally processed within one to three business days, excluding weekends and holidays. Processing time is separate from carrier transit time.

During holidays, product launches, promotions or periods of high order volume, additional processing time may be required.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods, rates and estimated delivery times are calculated at checkout based on the destination and combined shipment weight.

Delivery dates are estimates and are not guaranteed. FACE INTERNATIONAL is not responsible for delays caused by carriers, severe weather, service interruptions, holidays or circumstances beyond our control.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. FACE INTERNATIONAL is not responsible for delays, losses or additional shipping costs resulting from an incorrect or incomplete address.

If a package is returned to us because of an address issue, the customer may be responsible for additional postage before the order is reshipped.

TRACKING AND DELIVERY

Tracking information will be provided when available. A carrier’s delivery scan is considered confirmation that the order was delivered to the address provided during checkout.

If your package arrives damaged or you receive an incorrect item, contact vip.faceinternational@gmail.com within three calendar days of delivery and include your order number and clear photographs.

FACE INTERNATIONAL currently does not ship internationally outside eligible United States destinations.