Refund policy

Due to the hygienic and personal nature of cosmetics, skincare products, applicators and beauty tools, all purchases from FACE INTERNATIONAL are final sale. We do not accept returns or exchanges for reasons including shade selection, personal preference, duplicate purchases or change of mind.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective or contains an incorrect item, contact us at vip.faceinternational@gmail.com within three calendar days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item, packaging and shipping label

Do not discard the product or packaging until your claim has been reviewed. Approved claims may be resolved through a replacement or refund at the discretion of FACE INTERNATIONAL. Availability may affect whether a replacement can be offered.

ORDER CANCELLATIONS

Orders may be canceled only before fulfillment begins. Once an order has entered processing or has shipped, it cannot be canceled or changed.

REFUNDS

When a refund is approved, it will be returned to the original payment method. Processing times vary by bank or payment provider. Original shipping charges are nonrefundable unless the order was incorrect or damaged due to an error by FACE INTERNATIONAL.

Unauthorized returns will not be accepted or refunded.

FACE INTERNATIONAL reserves the right to refuse claims that are incomplete, submitted after the reporting period or show signs of misuse.

CONTACT

Questions regarding this policy may be sent to vip.faceinternational@gmail.com.